MECHANICALDESK TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

By accessing, using, or subscribing to Mechanicalldesk.com ("Mechanicalldesk," "we," "our," or "us"), you ("Client," "Subscriber," "you," or "your") agree to be legally bound by these Terms of Service ("Terms"). These Terms constitute a binding agreement between you and Mechanicalldesk.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

Your continued use of the Services after any modifications to these Terms constitutes acceptance of those changes.

2. DEFINITIONS

3. SCOPE OF SERVICES

3.1 Services Provided

Mechanicalldesk provides AI-powered receptionist services designed to:

• Answer inbound business calls 24/7
• Schedule, reschedule, and cancel appointments
• Check calendar availability in real-time
• Answer frequently asked questions about your business
• Collect basic customer information for appointment booking
• Send SMS appointment confirmations
• Transfer calls to you or staff when necessary
• Handle multiple calls simultaneously

3.2 Services NOT Provided

Mechanicalldesk Services are NOT:

• A substitute for emergency services (911)
• Technical advice or detailed quotes
• A replacement for your professional judgment
• Designed to handle life-threatening emergencies
• A substitute for in-person estimates
• Able to provide specific technical information requiring expertise

3.3 Intended Use

Services are intended exclusively for business communication purposes related to appointment scheduling and general business information. Services are not intended for, and must not be used for, life-threatening emergencies or technical decision-making.

4. SUBSCRIPTION PLANS & PRICING

4.1 Available Plans

4.2 Free Trial Period

All new subscriptions include a 30 Day Free Trial period. After the trial period ends, your subscription will automatically convert to the standard monthly rate. You will receive notification 7 days prior to the end of your free trial period.

4.3 Billing Terms

• Payment is due within 24 hours of service agreement execution
• Recurring monthly billing is automatically charged to your payment method on file
• All fees are non-refundable except as explicitly stated in Section 12
• You authorize Mechanicalldesk to charge your payment method for all fees incurred

4.4 Late Payment & Suspension

• Accounts with payment failures receive immediate notification
• Service may be suspended after 5 business days of non-payment
• A $50 reactivation fee applies to suspended accounts
• Mechanicalldesk reserves the right to terminate accounts with repeated payment failures

4.5 No Hidden Fees

Monthly subscription includes unlimited calls and minutes. There are no per-call, per-minute, or usage-based charges beyond the flat monthly rate.